PRODUCTS & SPECIFIC SERVICES

DQ-Helpline product＆specific service

1Through web and phone

In addition to the Web form, the ability to submit reports via telephone can be added to make it more convenient for reporters. Telephone reports submitted in the Japanese language are handled by our Helpline operators certified in areas such as vocational counseling and psychiatric social work, who listen carefully to the report details and input them into the system as proxies.

2Secured system for each report

We create an individual inbox within the system for each report and a unique identifying number is assigned. As additional report details and replies can be entered and verified using the same inbox until the report has been completely handled, two-way communication is achieved while maintaining the anonymity of reporters.

3Keeping anonymity

Since the communication takes place outside your company, the anonymity of reporters is preserved. Even when the reporter or executives or manager are notified via email that there has been a new report, reply, or additional details entered, the email address of the reporter is not disclosed to executives or manager.

4Establishing multiple paths for reports

You can establish multiple reporting paths in accordance with the attributes of reporters and the details of the reports. Each point of contact can be independent or combined to suit the specifics of your operations. We also offer flexible options on the collection side to match particular operational methods, such as the ability to assign multiple people.

A Global Network that Supports „DQ Helpline”

Our whistleblowing system is implemented by our clients outside Japan. This was made possible because of the global network that we have tied up with law firms around the world. Due to our partners of law firms worldwide, who research and analyse laws and regulations related to whistleblowing business in each country or area, we can provide and operate legally a secure system around the world. Furthermore, we founded our subsidiary, D-Quest Europe GmbH, in Germany in 2018 for making our business complied with the GDPR.

DQ Offices	Japan; Germany (D-Quest Europe GmbH); D-Quest America Office
Partner Law Offices	Asia & Oceania Singapore (Zico Law) South Korea (AURUM Lawfirm) China (CO-EFFORT LAW FIRM LLP) Hong Kong (Zhong Lun FLO) Taiwan (Formosa Transnational Attorneys At Law) Philippines (V&A Law Center) Indonesia (Dentons HPRP) Thailand (Zico Law , KIC Group Co.,Ltd) Australia (Thynne + Macartney) Vietnam (Zico Law) United Arab Emirates (King & Wood Mallesons) Europe France (Jeantet AARPI) England (Atsumi & Sakai Europe Limited) Italy (CBA) The Americas Canada (Hazlo Law Professional Corporation) Brazil (Freitas Leite Advogados) Dominican Republic (PRIETO CABRERA & ASOCIADOS)
Server Locations	Japan, France, Singapore, United States

Consulting Services for Establishing Better System

Based on our experience and knowledge we have gained with our whistleblowing system including the “DQ Helpline”, we can give various advices concerning this business. We can present proposals or suggestions on the whistleblowing system for various situations such as:

Prior Investigation, Analysis, and Advice for clients who consider installing a whistleblowing system into their organizations
Installation Support for the clients who decided to implement a whistleblowing system in their organization
Operational Support of the whistleblowing systems, what also includes the support of already existing systems implemented by the clients themselves
Monitoring Support for observing if the whistleblowing system is operating and functioning as expected
Advising Support for promoting and improving the whistleblowing system better

Internal Survey to Increase Effectiveness

Even if an excellent framework and system for whistleblowing is established, it won’t be effective if your employees are not sufficiently aware of it or if they have concerns about reporting such as the fear of retribution.

With our service, we offer a questionnaire survey to our clients helping them to recognize whether their whistleblowing systems are effective and functional as expected. It is very important for the clients to understand how many employees, who might become a whistleblower/informant, are aware of the existing whistleblowing system in the own company. In case of unaware, even the best whistleblowing system is useless and won’t help the company. An additional use of the questionnaire survey is the determination whether a company’s whistleblowing system is functional and useful for their governance.